Receptionist

Job description

Job Title: Receptionist

Trust Location: Buckinghamshire Healthcare NHS Trust

Location: Wycombe Hospital

Hours Per week: 37.5 Hours

Working Pattern: Monday - Friday. 8:00 AM - 4:00 pm with occassional weekends cover.

Start Date: ASAP
End Date: 3 Months

Job Summary:

Responsibilities:

• Be able to demonstrate own role to new staff and those on induction.
• Answer the telephone in a professional and pleasant manner, and take accurate messages as required.
• Be available to work a 7-day working pattern (Saturdays and Sundays), cover leave and sickness absence and cover across sites. (Stoke Mandeville and Wycombe hospitals).
• Demonstrate a professional, non-judgemental and helpful manner when communicating with colleagues and the public, face to face and on the phone.
• Communicate verbally in a sensitive and caring manner with patients/ clients including situations where patients/clients may be distressed.
• Provide and receive routine information, orally, in writing, and electronically from patients, staff, and members of the public.
• To be proactive in supporting the changing demands within the service, likely to impact on the administrative team.
• Schedule all Endoscopy appointments on the Endoscopy Reporting System.
• Add repeat/surveillance patients to Endoscopy systems as instructed by the Team Leader/Admin Manager.
• Register all new patients on the computer database and check that they have not attended previously.
• Be able to take appropriate action when dealing with telephone and reception-based enquiries/situations, understanding when to refer the matter/issue on.
• Provide general non-clinical advice and information to patients.
• Inform the Team Leader/Admin Manager of annual leave arrangements as far in advance as possible and notify of any period of sickness at the earliest opportunity.
• Provide cross-cover for other staff across the service to ensure a consistent and effective service is always maintained.
• Have a flexible approach to covering other receptionists, i.e., annual leave, training, sickness.

Patient Administration:

• Ensure all patient administration is in line with the Trust's access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.
• Courteously and efficiently receive all...

Extra information

Status

Open

Education Level

Secondary School

Location

High Wycombe

Type of Contract

Full-time jobs

Published at

14-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English