Customer Service Executive

Job description

Working for a leading distributor of sign-making materials and equipment across the UK, you will be responsible for both reactive sales support—responding promptly to inbound enquiries—and proactive outreach to drive new opportunities and maximise sales from existing accounts. You will be expected to build strong relationships, understand customer needs, and consistently deliver an exceptional service

This is a full-time office-based position, and the hours of work are 08:00 to 17:00 Monday to Friday.

Key duties & responsibilities for Customer Service Executive

Act as the first point of contact for customer enquiries via phone, email, and online channels

Proactively contact existing and lapsed customers to promote products, offers, and new lines

Identify upselling and cross-selling opportunities across the product range

Maintain accurate customer records and sales activity in CRM

Liaise with warehouse, logistics, and purchasing teams to ensure smooth order processing

Work closely with field sales reps to support account strategies and handovers

Meet or exceed sales and performance targets, including KPIs and revenue goals

Required qualifications, knowledge, experience & skills of Customer Service Executive

A strong customer service background with the desire and resilience to move into account management

Strong communication skills, both written and verbal

A confident and persuasive approach to selling

Proactive attitude with the drive to go the extra mile for customers

Organised and able to prioritise in a fast-paced environment

A genuine team player with a problem-solving mindset

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
...

Extra information

Status

Open

Education Level

Secondary School

Location

Sittingbourne

Type of Contract

Full-time jobs

Published at

14-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English