Student Support Coach

Job description

Be the first step in a learner's journey
We're looking for a proactive and compassionate Student Support Coach to join our Prison Education team. This is a key front-facing role where you'll support learners from their very first interaction with education, helping them access opportunities, overcome barriers, and stay engaged in learning.
As the first point of contact for learners, you'll play a vital role in shaping positive first impressions, supporting induction, and ensuring every learner is set up for success.
What you'll be doing
Induction & Assessment
Deliver a warm and professional welcome to learners entering education
Lead screening and assessment processes during induction
Gather learner history and assess starting points
Deliver engaging induction sessions to maximise participation and engagement
Learner Engagement & Support
Provide ongoing pastoral support to improve learner retention and achievement
Build relationships with learners to understand goals and barriers
Support learners at risk of disengagement and track interventions
Use trauma-informed approaches to support learners effectively
Progression & Guidance
Offer advice and guidance on available courses and learning pathways
Promote education opportunities, including Open University and distance learning
Support applications and liaise with tutors and external organisations
Ensure learners are enrolled on courses aligned to their sentence plans
Administration & Operations
Maintain accurate learner records and data across prison systems
Support enrolment, registers, exams, and invigilation processes
Coordinate with internal teams and partner agencies
Help maintain systems for the smooth running of the education centre
Teamwork & Flexibility
Work collaboratively with tutors, support staff, and prison teams
Support peer mentors and learner development activities
Provide cover across the team, including admin and induction duties where required
Contribute to achieving contract KPIs and standards

Extra information

Status

Open

Education Level

Secondary School

Location

Leicester

Type of Contract

Full-time jobs

Published at

16-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English