Global Export Customer Service Supervisor

Job description

Global Export Customer Service Supervisor

Location: Basingstoke
Contract Type: Permanent
Salary: £45,000 per annum
Working Pattern: Full Time (Monday - Friday 9am - 5pm)

Working Arrangement: Hybrid working model: 4 days in the office, 1 day from home.

Our client, a leader in the Life Sciences sector, is seeking a dynamic and experienced Global Export Customer Service Supervisor to join their innovative team. This pivotal role offers the opportunity to lead a talented group of Customer Service Representatives in a fast-paced, inbound environment, ensuring that customers receive exceptional service aligned with the organisation's strategic goals.

A background in export documentation, customs procedures, and international shipping is essential. Experience in a regulated industry, such as life sciences, diagnostics, or healthcare, will be highly advantageous. Familiarity with temperature-controlled shipments and global trade compliance requirements is also preferred.

About the Role:

As a Global Export Customer Service Supervisor, you will have a significant impact on enhancing customer satisfaction while driving team performance. Key responsibilities include:

Leading, coaching, and developing Customer Service Representatives, fostering their professional growth and engagement.

Acting as the primary escalation point for complex customer issues, ensuring timely and effective resolutions.

Managing daily operations, including workload prioritisation, scheduling, and resource allocation.

Monitoring and driving performance against key performance indicators (KPIs) such as service levels, productivity, and customer satisfaction.

Supporting export order processes while ensuring compliance with Global Trade regulations and documentation requirements.

Identifying and implementing process improvements to enhance efficiency and elevate the customer experience.

Analysing performance and complaint data to drive corrective actions and continuous improvement.

Collaborating cross-functionally with teams including Commercial, Supply Chain, Planning, Distribution, IT, and Technical departments.

Supporting recruitment, performance reviews, training, and developm...

Extra information

Status

Open

Education Level

Secondary School

Location

Basingstoke

Type of Contract

Full-time jobs

Published at

16-10-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English