Customer Service Representative

Job description

Patient Service Advisor
Location: Rochdale, Greater Manchester
Salary: £12.71 per hour, paid weekly - every Friday
Contract: Full time, temporary to permanent opportunity

Our client a specialist provider of diagnostic and healthcare solutions. Their aim is to make collaborate with the NHS and better patient care and services by offering a diverse array of specialist medical and healthcare services and treatments and diagnostics.

As a Patients Service Advisor you will be responsible for providing exceptional customer service by handling inbound and outbound calls. You will assist patients with a variety of enquiries, resolve issues, and provide accurate information regarding their wide range of medical services. The role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care.

Key duties:

Handle inbound and outbound calls from patients regarding booking or managing their service appointments or additional follow up treatments or care

Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.
Liaise with patients to encourage attendance
Accurately document patient interactions, feedback, and follow-up actions where required
Strive to meet performance targets to enhance personal development

To be successful in in this position:
Previous experience within a customer focused role; open to backgrounds in sales, contact centre, health and medical, telecoms, hospitality, retail and aviation.

You'll be warm, friendly and positive in nature and pride yourself on excellent customer service

Excellent written and verbal ability
Someone who is approachable, dedicated and hardworking
A people person - someone who enjoys working alongside and helping others

Ability to handle sensitive conversations with empathy and resilience.
Successful candidates will be required to provide and pass referencing

Hours:

Working on a rota basis between Monday - Friday, NO WEEKENDS; opening hours of 8am-8pm. Please see an example rota below:
Week 1: 8am-4pm
Week 2: 9am-5pm
Week 3...

Extra information

Status

Open

Education Level

Secondary School

Location

Rochdale

Type of Contract

Full-time jobs

Published at

17-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English