Trainee Generalist Advice Caseworker

Job description

Trainee Generalist Advice Caseworker
This is an exciting opportunity for an experienced Helpline Adviser, Support Adviser or Customer Service Adviser to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 5 months.
Position: Trainee Generalist Advice Caseworker
Location: Southwark
Salary: £33,831 per annum (increasing to NJC Scale 6 - £36,867 to £39,100 per annum - after 5 months)
Hours: Full-Time (35 hours per week)
Contract: Initial Fixed Term five months trainee period - then permanent position as Generalist Advice Caseworker
Closing date: 9.00 am Friday 30 October 2026. Interviews will take place on Wednesday 3 November 2026
About the Role
You will be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues. Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £36,867 per annum.
Key responsibilities include:
Provide high-quality advice, advocacy and representation to clients in line with quality standards.
Manage client casework, including interviews, research, follow-ups, referrals and maintaining accurate, confidential case records.
Deliver advice through face-to-face appointments, telephone, email, home visits and community outreach across Peckham, Walworth and surrounding areas.
Keep up to date with relevant legislation, social policy, local developments and advice procedures.
Complete required training and participate in ongoing professional development, supervision and appraisals.
Identify emerging issues affecting clients and contribute to research, campaigns and initiatives aimed at influencing policy and improving services.
Work collaboratively with colleagues, external agencies and local organisations to support clients and address community needs.
Contribute to service planning, development and team meetings.
Maintain accurate statistics, monitoring information and case records, producing reports as required.
Undertake general administrative duties to support the effective delivery of advice services.
About You
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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

21-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English