Customer Service Advisor

Job description

Customer Service Advisor – Alfreton, Derbyshire – £26,307 Per Annum
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Alfreton, Derbyshire .
This is a fantastic opportunity offering a salary of £26,307 per annum, consistent Monday to Friday working hours and a 12-month fixed-term contract within a busy customer service and supply chain environment.
£26,307 Per Annum | Monday to Friday | 9am–5pm | 37.5 Hours Per Week | 12-Month Fixed-Term Contract
This position is ideal for applicants who have previously worked as a Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Customer Care Advisor, Sales Order Processor or Customer Account Administrator.
Shifts

• Monday to Friday
• 9:00am – 5:00pm
• 37.5 hours per week
• 12-month fixed-term contract

Rates of Pay

• £26,307 per annum
• Salaried position based on 37.5 hours per week

Benefits
As a Customer Service Advisor, you will receive:

• £26,307 annual salary
• Consistent Monday to Friday working hours
• Regular daytime hours
• 12-month fixed-term contract
• Experience working within a busy customer service and supply chain environment

Day-to-Day Duties
As a Customer Service Advisor, your duties will include:

• Handling incoming customer enquiries and accurately recording information on the call management system
• Investigating and resolving customer queries promptly and professionally
• Processing urgent customer orders and liaising with relevant departments
• Managing customer return requests and arranging appropriate resolutions
• Investigating missing orders and processing credits where appropriate
• Building strong customer relationships and maintaining effective communication
• Advising customers on suitable alternative products and processing orders where required
• Handling and resolving complaints relating to products, deliveries and service
• Liaising with internal departments to resolve customer issues efficiently
• Maintaining accurate and up-to-date customer profiles and records
• Proactively contacting customers regarding potential service changes or disruptions
• Supporting ...

Extra information

Status

Open

Education Level

Secondary School

Location

Alfreton

Type of Contract

Full-time jobs

Published at

21-10-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English