Customer Service Apprentice

Job description

Job Title: Customer Service Apprentice

Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR

Salary: Salary in line with the government apprenticeship wage requirements

Job Type: Permanent, Full time

Working Hours: Monday to Friday

About Us:

Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service.

About the role:

Countrystyle Recycling Ltd is looking to recruit a motivated and customer-focused individual to join our Commercial team as a Customer Service Apprentice. Working towards a nationally recognised Level 3 Customer Service Specialist qualification, the successful candidate will gain hands-on experience managing customer relationships, resolving queries and supporting continuous service improvement across our commercial operations. This is an excellent opportunity for someone looking to build a career in customer service and commercial account management within the recycling and waste management sector.

Responsibilities:

Serve as a first point of contact for commercial customers, handling enquiries, requests and complaints via telephone, email and other communication channels.
Act a referral or escalation point for complex or technical customer queries, ensuring timely and professional resolution.
Build and maintain effective relationships with commercial customers, understanding their needs and managing expectations.
Gather and analyse customer feedback and data to support continuous service improvements.
Use the company's CRM system and digital tools to log, track and manage customer interactions accurately.
Apply knowledge of relevant legislation, regulation and company policy to all customer service delivery.
Support colleagues by sharing best practice, providing coaching and contributing to a positive team environment.
Liaise with internal departments (e.g Operations, Finance, Transport) to resolve customer issues end to end.
Contribute to the preparation of customer reports, service reviews and account management activities.
Undertake all learning and development activities required as part of the Level 3 Customer Service Specialist Apprenticeship.
Carry out any other reasonable duties as directed by the Line Manager.

About you:

Essential:

Strong verbal and written communication skills
...

Extra information

Status

Open

Education Level

Secondary School

Location

Sittingbourne

Type of Contract

Full-time jobs

Published at

21-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English