Customer Service & Operations Executive

Job description

Customer Service & Operations Executive

Southend on Sea | Up to £35,000 | Office Based | Monday to Friday

Amazon Experience Required – Head Office / Retail Operations Experience Essential

Please note: This is an office-based, head office operations role, NOT a retail shop floor or in-store customer service position. Applicants must have relevant experience in Amazon account operations, retail head office administration, wholesale order management or a similar office-based environment.

We are recruiting for an experienced Customer Service & Operations Executive with Amazon experience to join a successful and established company representing a portfolio of well-known global brands.

Based in Southend-on-Sea, this is an excellent opportunity for a highly organised and proactive individual with experience in Amazon account management, customer service, order processing and retail operations within a head office environment.

The role will predominantly involve managing Amazon operations across multiple brands, using Amazon Vendor Central and the company's ERP system to manage product information, pricing, orders and deliveries. You will also support other major retail customers.

Skills & Experience Required

Previous experience working with Amazon accounts is essential, ideally using Amazon Vendor Central.

Previous experience in a head office, wholesale, e-commerce or office-based retail operations environment is essential.

Ideally 2–3 years' experience in customer service, sales administration, order management or operations within retail, fashion, wholesale or a related industry.

Experience working with major retailers such as Next, Debenhams, JD Sports or similar would be advantageous.

Good understanding of order processing, stock management, delivery schedules and customer portals.

Experience using ERP systems, with the ability to learn new systems quickly.

Strong IT skills, particularly Microsoft Excel, Outlook and Word.

Excellent communication, organisation and time management skills.

High attention to detail and the ability to manage multiple priorities in a fast-paced environment.

A proactive, self-motivated and so...

Extra information

Status

Open

Education Level

Secondary School

Location

Southend-on-Sea

Type of Contract

Full-time jobs

Published at

21-10-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English