Customer Service Administrator

Job description

Customer Service Administrator
£13.50 per hour
Hinckley

SF Recruitment is recruiting a Customer Service Administrator for a business based in Hinckley.

This varied role combines customer service, sales order processing and administration. You'll be a key point of contact for customers, handling enquiries, preparing quotations and keeping orders progressing smoothly.

• Responding to customer enquiries by phone and email.
• Preparing quotations and following up on outstanding quotes and samples.
• Processing sales orders and invoices accurately.
• Supporting new customers with account setup and onboarding.
• Maintaining customer details, pricing and sales records across internal systems.
• Liaising with sales and operational teams to resolve queries and keep customers updated.
• Tracking deliveries and following up with couriers.
• Supporting sales reporting, general office administration and ad hoc projects.
• Previous experience in customer service, sales administration or order processing.
• A confident, professional telephone manner and strong written communication skills.
• Excellent attention to detail and accurate data entry skills.
• Able to prioritise a busy workload and handle customer queries calmly.
• Comfortable using Microsoft Office and business systems; ERP or CRM experience would be useful.
• Knowledge of delivery processes, invoicing and payment terms would be advantageous.
• A practical, organised approach and willingness to support colleagues.

To find out more, please apply with your CV

Extra information

Status

Open

Education Level

Secondary School

Location

Hinckley

Type of Contract

Full-time jobs

Published at

21-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English