Retail Sales Assistant (FTC)

Job description

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes- and it all begins with exceptional service.

We're looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Chesham, on a 3 weeks fixed term contract over Christmas, working on a part time basis working 16 hours over 3 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, and brings energy and organisation to everything you do.

What you'll be doing
As a design advisor, you'll be the first point of contact for our customers, offering a warm and welcome and thoughtful guidance as they explore everything from gifting and home styling to whole-home collections and kitchen design services. With a natural eye for interiors and a genuine passion for service, you'll help customers feel confident, inspired and supported throughout their Neptune Journey.

Day to day, you'll:
Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens and materials.
Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
Support local marketing, and events, including, social media activity, appointment coordination, and customer follow-ups to build lasting relationships.

A little about you
You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You'r...

Extra information

Status

Open

Education Level

Secondary School

Location

Chesham Bois

Type of Contract

Full-time jobs

Published at

21-10-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English