Customer Service Advisor

Job description

Inbound Customer Service Advisor

Swindon | Hybrid Working £14.56 per hour | 12-Month Contract

Are you someone who enjoys helping people and delivering great customer service? If you're looking for a role where no two calls are the same and every conversation makes a difference, this could be the perfect opportunity for you.

We're recruiting Inbound Customer Service Advisors to join a well-known financial services organisation in Swindon. You'll be the first point of contact for customers, helping them with a range of enquiries and making sure they receive the support they need.

What's the role?

You'll take inbound calls from customers, helping with everything from online banking queries to questions about products and services. No sales targets, just genuinely helping people and finding the right solutions for their needs.

This is a busy role, so you'll need to enjoy speaking to people and be comfortable handling a high volume of calls, typically supporting 40+ customers each day.

Hybrid Working

Once training is complete, you'll work on a hybrid basis with 2 days in the office and 3 days from home.

The first 8 weeks of training are fully office-based in Swindon, Monday to Friday, 9:00am - 5:00pm, giving you all the knowledge and support you need to succeed.

Working Hours

£14.56 per hour
Shifts between 8:00am and 8:00pm, Monday to Sunday
Working 5 days out of 7
Shift patterns provided in advance
Typical shift patterns:
8:00am - 4:00pm
9:00am - 5:00pm
10:00am - 6:00pm
11:00am - 7:00pm
12:00pm - 8:00pm
If you're on late shifts, you'll have that weekend off

What We're Looking For

Previous customer service experience
Confidence speaking with customers over the phone
Good computer skills and the ability to learn new systems
Strong attention to detail
A positive attitude and willingness to help others
Ability to work in a fast-paced environment
Access to a reliable and secure internet connection for home working

What's In It For You?

Full training provided!
No previous banking or financial services experience required
Hybrid working after training
Ongoing support from a friendly and experienced team
A great opportunity to gain experience within a respected organisationIf you're a people person who enjoys solving problems, building rapport, and making customers feel valued, we'd love to hear from you. Apply to...

Extra information

Status

Open

Education Level

Secondary School

Location

Swindon

Type of Contract

Full-time jobs

Published at

22-10-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English