Customer Service Advisor Out of Hours

Job description

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 10pm-8am working on a 5 days on 4 days off rotation.

Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

On a typical day you will:

Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
Dispatch work orders created by telephone or email within the agreed process and timeframe
Ensure all relevant job and customer information is captured and updated in CRM
Follow required procedures when answering all alarm calls
Manage the OtisLine email inbox identifying and completing the correct action required from the email

What you will need to be successful

You are passionate about excellent customer service
You have excellent written and verbal communication skills
You are a team-player and are able to work under pressure to deliver business commitments

What's In it For Me / Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards plus an unsociable hours allowance.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what's next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks includ...

Extra information

Status

Open

Education Level

Secondary School

Location

Leicester

Type of Contract

Full-time jobs

Published at

22-10-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English