Customer Advisor

Job description

Customer Advisor
Location: Macclesfield, Cheshire
Salary: £25,997.34 increasing to £26,769.84 after 6 months

Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team.

Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first-class service to our residents.

As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we're looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre. Our team deal with calls, emails and live chats so no two days are the same.

The role come with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development.

Once initial training is completed at the office (around 3 months), you'll have the option to undertake some days working from our stylish office and other days working from home.

Wherever you are working, you'll be made to feel part of a really expert and supportive team.

We will assess applications as they come in and keep the vacancy open until we recruit.
Closing date: 18 th November 2026
Shortlist date: 19 th November 2026
Interview date: TBC

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Extra information

Status

Open

Education Level

Secondary School

Location

Macclesfield

Type of Contract

Full-time jobs

Published at

22-10-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English