Custody visit Support Worker

Job description

Custody Visit Support Worker

Location: Across London
Working Hours: 8:00pm – 8:00am
Job Type: Night / Emergency On-Call

Job Purpose

We are looking for reliable, calm and compassionate Custody Visit Support Workers to support children and young people who have been arrested and are held in police custody across London.

You will respond to referrals from the Emergency Duty Team (EDT), attending police stations at short notice to act as an Appropriate Adult, helping safeguard young people and supporting their understanding and participation in the custody process.

This is an exclusively night-time, on-call role. Workers must remain contactable and available between 6:00pm and 6:00am, with referrals often occurring between midnight and 4:00am.

Key Responsibilities

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Respond promptly to emergency referrals and attend police stations across London, including at short notice.

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Act as an Appropriate Adult, providing reassurance and supporting the young person's welfare, rights and participation in the custody process.

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Observe the young person's presentation and identify safeguarding or welfare concerns, escalating them appropriately.

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Communicate professionally with police officers, solicitors, social workers, parents/carers and other relevant professionals.

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Maintain confidentiality, professional boundaries and a calm, non-judgemental approach.

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Complete accurate records and reports, and provide timely updates to the EDT.

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Follow all organisational policies, safeguarding procedures and relevant Appropriate Adult guidance.

Overnight Requirements

This role involves responding to calls at any time between 6:00pm and 6:00am. Workers must remain available during their agreed hours and be prepared to travel across London at night.

Visits may involve lengthy periods at police stations, waiting times and emotionally challenging situations. There may also be periods without referrals.

Person Specification

Essential

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Experience working with children, young people or vulnerable adults.

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Understanding of safeguarding and the ability to recognise and report concerns.

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Excellent communication skills and the ability to remain calm under pressure.

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Reliable, professional, compassionate and non-judgemental.

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Able to work independently, main...

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

22-10-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English