CUSTOMER SERVICE ADVISOR

Job description

Customer Service Advisor
Location: Portsmouth, Hampshire
Position: Full-Time, Permanent
Hours: Monday – Friday (Shifts between 8:00am – 6:15pm), plus 1 in 5 Saturdays (with a day off in lieu during the week)
Salary: £27,000 – £28,000 per annum
About the Opportunity
We are recruiting on behalf of a leading specialist financial services provider based in Portsmouth. Widely recognised for their supportive workplace culture, structured career development, and excellent employee perks, they are seeking empathetic Customer Service Advisors to join their customer support team.
In this role, you will act as a reassuring point of contact for customers navigating complex or sensitive policy enquiries. Balancing empathy with attention to detail, you will guide customers through internal processes, evaluate policy terms, and deliver fair, prompt resolutions.
Full onboarding and comprehensive training are provided from day one, making this an ideal platform to build a long-term career within financial services and customer operations.
Key Responsibilities

• Customer Support & Guidance: Serve as a compassionate first point of contact, guiding policyholders step-by-step through their case enquiries.
• Policy Evaluation & Resolution: Review customer documentation against policy terms and conditions, making prompt, fair assessment decisions and explaining outcomes clearly.
• Information Verification: Ensure accurate data cross-referencing and coordinate with external partners or underwriting teams where appropriate.
• Query & Dispute Management: Handle customer questions and case disputes constructively, aiming for positive, professional outcomes.
• Administration & Compliance: Maintain accurate digital records, prioritise daily caseloads, and ensure full adherence to regulatory standards.

What We Are Looking For
We are seeking positive, empathetic individuals who bring strong communication skills and a genuine desire to assist others during challenging circumstances.
Key Attributes & Experience:

• Customer-Facing Experience: Background in customer service, contact centre environments, telephony support, or retail administration is desirable.
• Empathy & Communication: Outstanding verbal and written communication skills with the ability to listen actively and handle sensitive conversations calmly.
• Problem-Solving Ability: A practical, proactive approach to evaluating information ...

Extra information

Status

Open

Education Level

Secondary School

Location

Portsmouth

Type of Contract

Full-time jobs

Published at

22-10-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English