Call Centre Agent – Outbound Sales

Job description

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Make outbound calls to patients who have enquired about refractive treatments.
Deliver an outstanding customer experience while identifying opportunities.
Consistently meet and exceed KPIs and conversion targets.
Building trust and rapport, guiding patients through the consultation booking journey.
Take ownership of every interaction, ensuring a positive and informative experience.

A driven individual with a target-focused mindset.
Experience in outbound sales or a high-contact customer service role.
Strong communication and persuasion skills.
Willingness to push yourself to meet and exceed performance goals.
Resilience, motivation and a hunger to succeed.

State of the art, modern working environments
33 days annual leave*
Free Breakfast and Subsidised staff canteen.
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Full training on refractive treatments and patient handling
Clear progression routes for top performers
Pension scheme

- Hours: 40 hours per week, Full Time - This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. - Optical Express is an equal opportunities employer.

Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow

Type of Contract

Full-time jobs

Published at

23-10-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English