Call Centre Agent – Outbound Sales

Job description

We are Optical Express (Westfield) Limited, the UK's leading provider of laser eye surgery, lens replacement, and private cataract surgery. With over 2 million procedures completed globally and investments exceeding £600 million in state-of-the-art clinics and technology, we deliver personalized vision correction solutions backed by expert care and innovative diagnostics. Our comprehensive services, including eye exams and eyewear, are trusted by patients nationwide, with a 99% recommendation rate highlighting our commitment to outstanding results.
We are currently seeking a motivated Call Centre Agent – Outbound Sales to join our team. If you are passionate about helping people and thrive in a dynamic sales environment, this is a fantastic opportunity to contribute to a company dedicated to changing lives through better vision. Apply now to be part of our expert team and make a real difference.

Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
Make outbound calls to patients who have enquired about refractive treatments.
Deliver an outstanding customer experience while identifying opportunities.
Consistently meet and exceed KPIs and conversion targets.
Building trust and rapport, Guiding patients through the consultation booking journey.
Take ownership of every interaction, Ensuring a positive and informative experience.

A driven individual with a target-focused mindset.
Experience in outbound sales or a high-contact customer service role.
Strong communication and persuasion skills.
Willingness to push yourself to meet and exceed performance goals.
Resilience, motivation and a hunger to succeed.

State of the art, modern working environments
33 days annual leave*
Free Breakfast and Subsidised staff canteen.
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Full training on refractive treatments and patient handling
Clear progression routes for top performers
Pension scheme

Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow

Type of Contract

Full-time jobs

Published at

23-10-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English