Hiring: Telesales Agent - Full Time

Job description

Job Description Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuelcard solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.

We are looking for a Full-time Fuelcard Telesales Representative to join our Yate Office.
Benefits:

22 days holiday (plus bank holidays)
Discretionary annual bonus
Company contributory pension
Death in service scheme (2 x annual salary)
Full training and development opportunities
Cycle to work scheme
Employee assistance programme
Eye-care scheme
Retail discounts
Free on-site parking
Hybrid working optional (TBC)
Good public transport link to access depot

About the role:

40 hours per week, Monday - Friday
Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM
Proactively converting sales opportunities and customer quotations into completed Fuelcard sales, working towards agreed sales and conversion targets
Gathering customer information to update and maintain marketing lists
Building rapport to gain customer confidence and trust
Providing customer quotations
Handling incoming customer queries via email in a timely manner
Communicating customer trends and feedback internally
Delivering an exceptional level of customer service
General administrative duties as required

About you:

The successful candidate will be able to demonstrate the following:

Previous experience within a sales or telesales role
Strong customer service skills
Excellent telephone manner
Strong written and verbal communication skills
Resilient, motivated and confident
Organised with the ability to prioritise your own workload
Good administrative skills and attention to detail
IT literate - proficient of working with CRM systems and Microsoft Office
Confident, professional and resilient
Understanding of data protection principles
Live within a commutable distance to the depot based in Yate

If you're enthusiastic, customer-focused and ready to join a friendly and supporting sales team, we would love to receive your application.

Extra information

Status

Open

Education Level

Secondary School

Location

Midsomer Norton

Type of Contract

Full-time jobs

Published at

23-10-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English