Sales Customer Service Administrator

What’s in it for you? * Join a growing and successful business with a strong reputation in its sector * Be part of a friendly and supportive team...

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Job description

What’s in it for you?

Must have’s

Previous experience in a customer service, sales administration or office-based support role
Knowledge of Sage 50
Strong Microsoft Office skills, including Excel
Excellent communication skills, both written and verbal
Professional and confident telephone manner
Strong organisational and time management skills
High level of accuracy and attention to detail
Ability to manage workload and meet deadlines
Proactive, motivated and customer-focused approach

So, what will you be doing?

Processing customer orders and quotations efficiently and accurately
Responding to customer enquiries and providing product and service information
Building strong relationships with customers and delivering outstanding service
Resolving customer issues and queries in a timely and professional manner
Liaising with suppliers to source products, parts and delivery information
Raising purchase orders and supporting procurement activities
Producing customer invoices and maintaining accurate records
Following up outstanding quotations and supporting sales activity
Preparing reports and updates for management
Managing customer records and ensuring information is kept up to date
Identifying opportunities to maximise sales through excellent customer engagement and upselling

Helpful extras

Cheltenham | Sales Jobs | Full-time jobs | Secondary School