Inbound Customer Service Advisor

Job description

Inbound Customer Service Advisor

START DATE: ASAP

£14.26 per hour

Full time (37 hours, Monday-Friday)

Full training provided (6-8 weeks office based)

Hybrid working after completion of training (3 days in office, 2 days WFH)

On-going temporary contract

Manchester City Centre

We are currently looking for Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates.

Location: Very centrally located with access to all public transport links and local amenities.

Role will be a mixture of office and home working and full IT equipment will be provided.
Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week.

The Role:

The customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures.

Key Responsibilities:

Provide a high quality of service to internal and external stakeholders
Understand and complete processes in accordance with guidelines
Use several IT systems to record information and complete tasks accurately
Meet and exceed agreed KPIs
Handle a high volume or telephone and email enquiries adhering to company standards
Manage your own caseload
Process external applications

Person Specification

Candidates for this role will have strong customer service experience, ideally within an office environment, however all areas of customer service will be considered
Previous experience within public sector, regulatory or education environments would be ideal for this role although not essential
Experience of meeting/exceeding KPIs and targets is essential
You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner
Candidates must be able to demonstrate excellent written and verbal communication skills
You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution
Strong IT skills are a must as is the ability to pick up new sys...

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Full-time jobs

Published at

23-10-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English