IT Support Apprentice

Job description

Spark Epos provide electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Their robotics team deploys and supports cleaning and service robots, helping businesses use automation in their daily operations.

About the role:

Join the robotics support team and learn to install, configure, maintain and troubleshoot service and cleaning robots. With experienced colleagues, develop practical IT, networking and customer-support skills through workshop activity, structured training and supervised customer-site visits.

Responsibilities:

• Learn robot mapping, navigation setup, route testing and environment calibration; use technical specifications and approved procedures
• Assist with site surveys to understand customer environments, workflows and installation requirements
• Prepare equipment for installations and help maintain stock records for robotic parts, consumables and replacement components
• Travel with the team to support installation, configuration and commissioning of cleaning and service robots
• Help configure charging stations, workstations, Android devices, relevant software and Wi-Fi connectivity
• Help investigate hardware, software and connectivity faults using structured diagnostics and testing; escalate issues outside your competence
• Support enquiries in person, by phone and through digital channels; record, prioritise and track issues against agreed service requirements
• Support customer onboarding, user training and go-live activity, explaining routine operation clearly and keeping customers updated
• Assist with planned maintenance, inspections, cleaning, firmware updates and basic component replacement after appropriate training
• Follow security and data-handling procedures, support authorised access changes, and document installations, service work, tests and incidents

Desirable skills:

• A practical interest in robotics, automation, electronics or IT, and a methodical approach to problem-solving
• Basic digital skills and an interest in Android devices, Wi-Fi, networking and connected equipment
• Clear communication, reliability, attention to detail and accurate record-keeping
• A willingness to learn, accept feedback, work in a team and take on routine tasks as competence grows
• Flexibility to attend customer sites and work safely in different environments

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 40 hours per week, 8.30am - 5pm

Benefits:

• Standard annual leave plus bank holidays
• Company pension scheme
• Professional development and funded training
• On-site parking

Future prospects:

Successful completion may lead to an IT Support Technician, Robotics Support Technician or Field Robotics Support Engineer role, subject to performance and business requirements.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle

Type of Contract

Full-time jobs

Published at

24-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No