Support Worker Complex Needs

Job description

Support Worker – Complex Needs | Wolverhampton

£14.50 per hour | Permanent | 36–48 hours per week

RTC Resources is seeking experienced Support Workers on behalf of a specialist care provider in Wolverhampton.

You will provide person-centred support to individuals with complex needs who may experience emotional distress, behavioural escalation and physical aggression. The role involves close teamwork within enhanced staffing arrangements, which may include 3:1, 4:1 or 5:1 support.

Responsibilities

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Build positive relationships while maintaining dignity and professional boundaries.

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Follow detailed care plans, risk assessments and Positive Behaviour Support plans.

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Recognise triggers and use calm, non-confrontational de-escalation techniques.

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Assist with personal care, meals, medication, daily activities and community access as required.

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Complete accurate records and report incidents and safeguarding concerns promptly.

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Communicate effectively with colleagues, families and clinical professionals.

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Apply least restrictive practice, using physical intervention only as a last resort within authorised arrangements and current training.

Requirements

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Previous UK care/support experience involving complex needs and behaviours that challenge.

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Experience within enhanced staffing packages or comparable intensive support environments.

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Practical experience managing behavioural escalation and physical aggression.

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Strong teamwork, observation and communication skills.

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An understanding of safeguarding and consistent implementation of care plans.

DMI/Dynamis training is highly desirable. PMVA or another recognised physical intervention programme may be considered following review, with additional training and competency checks where required.

Benefits

Paid annual leave, pension contributions, free in-house DMI training, free mandatory training and ongoing development.

UK care/support experience and the right to work in the UK are essential. No sponsorship will be provided.

Apply to RTC Resources with your CV, availability and preferred weekly hours...

Extra information

Status

Open

Education Level

Secondary School

Location

Wolverhampton

Type of Contract

Full-time jobs

Published at

24-10-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English