Digital Business Support Apprentice

Job description

At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh , working from our purpose-built workspace.

Responsibilities:

Log, triage and manage customer sales orders through Vantage Online and associated business systems, ensuring all information is processed accurately and updated throughout the customer journey

Raise purchase orders, coordinate supplier communications and maintain accurate customer, product and order records across digital platforms to support effective workflow management

Train to become a key user and super user of Vantage Online and associated business applications, supporting colleagues and promoting best practice in system usage and data management

Utilise Microsoft Outlook, Excel, Teams and Word to manage communications, produce reports, analyse data and support day-to-day operational activities

Work collaboratively with Sales, Service, Finance, Procurement and Logistics teams to coordinate orders, resolve queries and ensure excellent customer service and operational performance

Monitor order progress, deliveries, contracts and customer records through digital systems, providing timely updates and ensuring documentation remains accurate, compliant and audit-ready

Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows and improve the effectiveness of business systems and reporting tools

What we are looking for:

Confident

Outgoing

People person

Communication skills

Extra information

Status

Open

Education Level

Secondary School

Location

Bonnyrigg

Type of Contract

Full-time jobs

Published at

24-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English