Receptionist

Job description

Job Title: Receptionist

Location: Slade House, Oxford, OX3 7JH

Hours: 37.5 hours per week Monday – Friday 9.00am – 5.00pm

Trust: Oxford Health NHS Foundation Trust

Role type: Temporary for 3 months with possibility of extension

Job Purpose:

To provide cover for a comprehensive reception function as part of a frontline team to deliver high quality service. The post holder will liaise extensively with patients, staff and other health professionals.

Duties & responsibilities

• As the first point of contact you will need to consider a wide range of information to ensure each patient’s needs are progressed or referred on. This includes initial handling of complaints.
• Obtain and relay information from carers/relatives to relevant clinician.
• Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers.
• Ensure all documentation is completed, where appropriate.
• Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols.
• Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information.
• Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems
• Be responsible for checking and ordering of general stock such as stationery, beverage supplies and other items as required.
• Ensure the general running of the outpatient area including checking of daily room set up, end of-day security, displays and general upkeeping of the building and to report any urgent matters or concerns to the immediate attention of the office manager and/or a team manager/deputy manager.

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have ...

Extra information

Status

Open

Education Level

Secondary School

Location

Cowley

Type of Contract

Full-time jobs

Published at

25-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English