Customer Service & Claims Advisor

Job description

Customer Service & Claims Advisors

Salary: £30,000
Location: Milton Keynes – Hybrid Working
Bonus: £120 p/month for hitting target | £250 p/month for exceeding target
Working Pattern: Fully on-site for the first week, then hybrid (3 days office / 2 days home)
Hours: 09:00 – 17:30, Monday to Friday

Important information before applying:
On-site interviews: Tuesday 10th November, with available slots at 10am, 12pm or 2pm. You must be available to attend one of these interview times. Unfortunately, if you cannot attend, we won't be able to progress your application.

Start dates: You must be available to start on either 7th December or 14th December.

About the opportunity

Are you passionate about helping people, solving problems and delivering a great customer experience?

We're recruiting for a growing business within the rental and financial services sector, offering an alternative to traditional rental deposits and helping make moving home simpler and more affordable.

They're looking for Customer Service and Claims Advisors to join their operations team, supporting tenants, landlords and letting agents. Whether you're helping customers with queries or investigating end-of-tenancy claims, you'll play an important role in ensuring every case is handled fairly, efficiently and professionally.

This is a great opportunity to join a business that's doing things differently, with opportunities to develop your skills and grow within the wider operations team.

What you'll be doing
Handling customer enquiries by phone and email, supporting tenants, landlords and letting agents.
Managing end-of-tenancy claims involving property damage, rent arrears and outstanding charges.
Reviewing evidence, photographs, tenancy agreements and supporting documentation to make informed decisions.
Investigating queries and disputes, working towards fair and practical resolutions.
Speaking directly with customers to explain decisions, manage expectations and resolve concerns.
Handling challenging conversations with empathy, confidence and professionalism.
Tak...

Extra information

Status

Open

Education Level

Secondary School

Location

Milton Keynes

Type of Contract

Full-time jobs

Published at

25-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English