Receptionist

Job description

We're looking for a friendly, professional, and customer-focused Hotel Receptionist to join our Front of House team on Full-time permanent basis, 37.5 hours per week .

As the first point of contact for guests, you'll play a vital role in creating a positive and welcoming experience from arrival through to departure. Working within a busy hotel and conference environment, you'll be responsible for delivering exceptional customer service, managing reservations, handling guest enquiries, and ensuring the smooth day-to-day operation of the reception desk.

This role operates on a rota basis, working 5 days out of 7 , with shifts covering 7: 00am to 3:00pm and 3:00pm to 11:00pm , including weekends and bank holidays as required.

Your key responsibilities will include:
Providing a warm, professional welcome to all guests, visitors, and conference delegates.
Managing guest check-in and check-out procedures efficiently and accurately.
Handling reservations, amendments, cancellations, and room allocations using the hotel's booking systems.
Answering telephone calls, responding to email enquiries, and assisting guests with requests before and during their stay.
Processing payments, preparing invoices, and balancing daily transactions.
Maintaining accurate guest records and ensuring all information is handled confidentially.
Coordinating with Housekeeping, Maintenance, Food & Beverage, and Conference teams to ensure guest requirements are met.
Resolving guest queries and complaints promptly and professionally, escalating where necessary.
Promoting hotel facilities, services, and local attractions to enhance the guest experience.
Carrying out administrative tasks, preparing reports, and completing shift handovers to ensure continuity between teams.
Assisting with conference and event arrivals, departures, and delegate enquiries.
Ensuring the reception area remains welcoming, organised, and presented to a high standard at all times.
Supporting the wider Front of House team during busy periods and contributing to a positive team environment.

Our ideal Receptionist will:
Previous experience in a hotel reception, hospitality, customer service, or front-facing role is desirable.
Excellent communication and interpersonal skills, with a genuine passion for customer service.
Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
Confidence using computer systems and learning new software packages.
A professional appearance and positive attitude.
Ability to remain calm under pressure and deal with challenging situations effectively.
Flexibility to work early, late, weekend, and bank holiday shifts.
A team player who is reliable, proactive, and committed to delivering outstanding guest experiences.

What We Offer

In return, you'll have the opportunity to work within a dynamic hotel and conference environment where no two days are the same. We invest in our people, encourage career development, celebrate individuality, and recognise those who consistently go above and beyond to deliver exceptional service to our guests.
Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products

Part of Compass Group UK&I, we are a grouping of five easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1310/M25413/52839376/BU #Venues Collection

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Extra information

Status

Open

Education Level

Secondary School

Location

Stone

Type of Contract

Full-time jobs

Published at

25-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English