Sales & Customer Service Agent

Job description

Are you an experienced Travel Consultant? Are you experienced working remotely and looking for your next homebased role within the Travel Industry?

We are working with an established Tour Operator who are looking for an experienced Customer Experience Executive to join their Reservations / Customer Service team.

Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service.

Responsibilities and Tasks:

To ensure all incoming calls are answered promptly and dealt with to the best of ability.

Respond to and follow up any sales or customer care enquiries received by post, email, telephone, webchat or any other channel.

To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.

Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.

Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.

Attend any relevant training/educational visits provided by the company to develop knowledge and skills.

Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.

To ensure all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.

Any other duties deemed necessary by either your Supervisor, Manager or Director.

Core competencies

Customer centric attitude

Professional and courteous in all interactions verbal or non-verbal

Ability to work under pressure

Ability to deal with difficult situations or points of conflict

Experience:

Experienced in a customer facing role in a busy environment

*Experienced in travel

Experience working from home (desirable)

The package:

• Salary - £26,200 + commission (salary rising after year 1 and year 2)
• Ful...

Extra information

Status

Open

Education Level

Secondary School

Location

Dover

Type of Contract

Full-time jobs

Published at

25-10-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English