Refuge Worker - Richmond

Job description

At Hestia, we are driven by our core values and a commitment to creating an equitable, diverse, and inclusive organization. Our mission? To empower individuals to rebuild their lives and achieve independence. We are currently seeking a Part-Time Refuge Worker to play a vital role in supporting those affected by domestic abuse in Richmond.

In this impactful role, you will provide intensive, person-centered support to women in a residential setting. Your responsibilities will include:

• Delivering key sessions and community meetings.
• Maintaining daily contact to assess and monitor individual needs.
• Co-producing Support and Safety Plans with residents, focusing on their strengths and goals.
• Offering advice on safety, domestic abuse, housing, and independent living.
• Liaising with statutory bodies on safeguarding matters.
• Supporting move-on accommodation and promoting empowerment through workshops and social activities.

You'll be following “The Hestia Approach,” which prioritizes co-production, recovery, and partnership with service users.

We’re looking for candidates who can demonstrate the core skills required for this role and align with our values and mission. You don’t need to tick all the boxes right away; what matters most is your willingness to learn. If you have lived experience related to the areas we support, we encourage you to share that in your application.

• Experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse.
• Ability to deliver high-quality floating or outreach support.
• Experience in developing support plans and conducting risk assessments.
• Knowledge of safeguarding, welfare benefits, and housing legislation.
• Proficiency in accurately recording casework using computer systems.
• Ability to work independently in the community and travel throughout the borough.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.

We keep our interview process straightforward, so you know exactly what to expect:

• Shortlisting Call: Our dedicated recruitment specialists will discuss your experience, motivations, and values, while sharing insights about the great work we do!
• Face-to-Face Interview: You’ll meet with the hiring manager for a values and competency-based interview.

Don’t worry if there are additional stages in the process; it’s all part of our plan for certain roles.

Our service users come from all walks of life, and so do we. We believe that hiring great people from diverse backgrounds makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce, valuing the skills, abilities, talents, and experiences that different individuals and communities bring to our organization.

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role. We also provide reasonable adjustments during the selection and interview process, as well as throughout your employment with us.

Hestia is committed to safeguarding and promoting the welfare of adults, children, and young people who may be at risk. We expect all staff and volunteers to uphold this commitment. All staff are required to undertake internal and external safeguarding training throughout their employment with Hestia.

Extra information

Status

Open

Education Level

Secondary School

Location

london (richmond)

Type of Contract

Full-time jobs

Published at

29-10-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English