Part Time Customer Support Advisor - ML4 3PR

Job description

Work with us

The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers. We will provide you with extensive training, helping you to gain the knowledge needed for this role.

Additional Information Part time contracts available
Monday to Friday 8.30am until 12.30pm and every 4th Saturday, 20 hours over 5 days
Monday to Friday 8.30am until 12.30pm and every 4th Saturday, 20 hours over 5 days
Monday to Friday 9am until 1pm and every 4th Saturday, 20 hours over 5 days
Monday to Friday 9am until 1pm and every 4th Saturday, 20 hours over 5 days
Friday 9.30am until 6pm, Saturday 8.30am until 5pm and Sunday 10am until 4pm, 22 hours over 3 days
Training will be completed onsite, side by side
Hybrid working once training has been successfully completed

The Day to Day

No two days are the same at Kwik Fit - Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
Maintain high levels of customer awareness and flexibility.
Report areas of improvement or concern to line manager.
Work as a conscientious team member
Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times
Adhere to brand and part fitment within defined parameters.

Who we're looking for

Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Contact Centre Agent requires a special skill set including: Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage.
Computer literate.
Basic keyboard skills.
Good telephone manner.
Commercial acumen.
Problem-solving and analysis.
Written and verbal communication.
Excellent Customer Service skills.
Ability to handle complex queries and challenging customer scenarios.
An ability to learn new systems and processes.
Excellent communication and relationship skills.

Extra information

Status

Closed

Education Level

Secondary School

Location

Bellshill

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English