Operations Manager

Job description

Operations Team Manager – Responsive Repairs

North East £47,535 + Car Allowance Permanent INDM1

Service Care Solutions are currently working with a leading housing provider in the North East who are looking to appoint an experienced Operations Team Manager – Responsive Repairs. This is a new role within a wider team of Operations Team Managers, with responsibility for managing a team of around 12 tradespeople delivering Responsive Repairs across the North East. The role will have a particular focus on Damp & Mould, Pest Control and Heating, alongside supporting the organisation with the ongoing implementation of Phase 2 of Awaab's Law.

Key Responsibilities

• Managing and supporting a team of around 12 repairs/trades operatives
• Overseeing the delivery of Responsive Repairs across the North East
• Monitoring KPIs, SLAs, quality, cost and customer satisfaction
• Managing performance and providing coaching and support to your team
• Overseeing repairs relating to Damp & Mould, Pest Control and Heating
• Supporting the delivery and implementation of Awaab's Law requirements
• Managing contractor performance and ensuring value for money
• Dealing with customer queries, complaints and escalated repairs
• Providing operational support during major incidents and emergency situations
• Ensuring all repairs are delivered in line with health & safety, regulatory and organisational requirements
• Identifying opportunities to improve the Responsive Repairs service

About You

We’re looking for someone with a strong background in Responsive Repairs / Housing Maintenance, ideally gained within a Local Authority or Housing Association environment. You’ll ideally have:

• Previous management experience within Responsive Repairs or Housing Maintenance
• Experience managing tradespeople or repairs operatives
• Strong knowledge of social housing repairs and maintenance
• Experience dealing with Damp & Mould and housing-related health hazards
• A good understanding of Awaab's Law, HHSRS and current housing legislation
• Experience managing performance, KPIs and service standards
• Strong communication and stakeholder management skills
• A trade or technical background would be highly desirable
• A full UK driving licence

This would suit an experienced Repairs Manager, Responsive Repairs Manager, Maintenance Manager, Operations Manager or Senior Repairs Supervisor looking for their next step.

Extra information

Status

Open

Education Level

Secondary School

Location

Gateshead

Type of Contract

Full-time jobs

Salary indication

Between £45,000 and £52,000 Per Month

Published at

01-11-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English