Customer Service Team Leader

Job description

Customer Service Team Leader

London

£40,000 to £45,000 plus bonus and benefits

Do you have strong customer services skills?

Would you like to join the UK's most exciting start up bank?

A team of high profile, high net worth entrepreneurs have created a new bank to focus on the entrepreneurs of tomorrow.

D you want to be one of the first employers to establish and lead ………

Our client is looking for a driven and experienced Customer Service Team Leader.

You will be assisting the COO in establishing a team operationally.

Responsibilities

• Obtain feedback for the customer base on the customers experience received at key touch point via various channels. Analysis and track the results creating actions plans on how to continuously improve.
• Enhance the existing programme of surveys to gain feedback from the deposits customer base at key touch points.
• Conduct call/email/letter/secure message sampling to review the customer experience.
• Be an escalation point for the department on complaints and issues.
• Respond to reviews/feedback via social media and customers experience platforms.
• Analyse customer reviews/feedback from all channels to identify themes/trends.
• Create and present action plans based on reviews/ feedback/sampling to continually improve the customer's experience.

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Salary indication

Between £40,000 and £45,000 Per Month

Published at

01-11-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English