Service Desk Analyst (Birmingham)

Job description

We are currently recruiting for a Service Desk Analyst in Birmingham.

Pay rate: 250-325 per day.

Contract duration: Temporary ongoing

Department: IT &Technology

Purpose

This role will provide you the opportunity to work at the forefront of national security and public safety to help keep our communities safe.

Duties

As the first point of contact, you’ll deal with customers via email, phone and video conferencing. You’ll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completing each one to the highest standards. Enthusiastic, analytical and driven, you’ll have knowledge of Microsoft Office applications, operating systems and mobile technologies. A basic understanding of Cisco VoIP and video conferencing would be ideal, but core technical skills. You’ll also need an analytical mind‑set, a customer service focus, excellent written and verbal skills and a natural ability and desire to help others.

Essential Skills

• Customer Service Experience
• Knowledge of common IT software, hardware and terminology
• Excellent standard of written English
• Ability to work 24/7 and 12 hour shifts
• Full UK Driving Licence
• Existing SC or DV Security Clearance is essential

Desirable Skills

• ITIL Foundation Certificate
• Experience of STRAP Environments
• Experience of HMG Protective Marking Scheme
• Experience within a secure police or public sector environment

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Salary indication

Between £250 and £325 Per Month

Published at

01-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English