Service Desk Manager - Professional Sports Team

Job description

Ready to take the next step in your career?

Join one of England's most recognisable sporting organisations, based at an iconic home in West London, with a well-established Microsoft-based technical environment.

This is a great opportunity for an IT Service Desk Manager to take ownership of a team of five, made up of two service desk analysts and three 2nd/3rd line support engineers. The role is people management first, and the ideal candidate will bring leadership, structure, and accountability to the function while building a culture of ownership.

Responsibilities:

• Lead, manage, and develop a team of 5 IT support engineers across 1st, 2nd, and 3rd line functions
• Own the service desk operation end to end, ticket management, SLAs, quality, and team accountability
• Build a culture of ownership and responsiveness, clear expectations, fair management, consistent follow-through
• Work with Microsoft licensing, contracts, and IT policies across the organisation
• Be present and visible with the team, especially through the first 3-6 months while embedding
• Support 8 event days per year (time off in lieu provided), major occasions at a world-famous venue

Skills/Must Have:

• Proven IT Service Desk Manager experience, you've genuinely managed a team, not just led one in title
• Track record of improving team performance and building accountability, this isn't a steady-state role
• End-user / in-house IT background preferred, you manage the team, not the client relationship
• Strong working knowledge of Microsoft environments, licensing, contracts, and IT policy
• A people-first manager, motivating, direct, and consistent
• Comfortable being present in the office, particularly during the initial settling-in period

Location & Working Pattern:

• Office-based in West London
• 8 event days per year, taken as days off in lieu
• Work at one of England's most iconic and recognisable venues

Benefits:

• A genuinely exciting place to work, world-class events, a recognised brand, and a passionate organisation
• Real management authority, a team to lead, a function to shape, and the backing to do it properly
• Event days in lieu, you contribute to major occasions without losing holiday
• Stable Microsoft environment, the technical foundation is solid, the leadership opportunity is the challenge
• Strong career profile, IT Service Desk Manager at a high-profile national organisation is a CV statement

Salary:

• £55,000 base salary

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Salary indication

Between £46,750 and £63,250 Per Month

Published at

01-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English