Customer Manager (EMEA)

Requirements

• Ambition: You’re ready to be a trusted advisor to global CS leaders, and help them overcome some of the biggest commercial challenges
• Driven: The magic doesn’t happen with fancy slide decks; it depends on your ‘whatever it takes’ attitude
• Strategising with clients is the starting point, you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real
• Flexible: You like variety and constant challenges
• In the same morning, you help an EduTech company standardise and automate their product training, next up you’re pitching a multiyear renewal to the CFO of an energy company
• Tech-savvy: you enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people

What the job involves

• Our role is to understand customers’ problems and objectives deeply, then help solve them through the Planhat platform
• Succeeded in a ‘closing’ role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
• Demonstrated success in managing a portfolio
• Been in a managerial role (but not everyone on the team has)