Casework Senior Associate

Job description

As a Senior Associate in the Casework team you will initially work on one of our workstreams. You will either respond to our more complex customer enquiries and complaints that Ofwat receives and lead and/or oversee investigations, where we have legal powers to determine a dispute between a customer and their water company. Or, you will lead the assessment of licence applications we receive from companies wishing to operate in the water sector. You may also have responsibility for line managing staff.As you settle into your role, you may rotate from one workstream to another or work across both workstreams.

The successful candidate will have strong customer service and planning skills; be able to identify and assess relevant information to make evidence-based recommendations; and be great at working with others to gather and share information clearly in writing or verbally.

You will be responsible for managing a varied caseload of customer enquiries and dispute cases and/or licence applications. Alongside leading the delivery of pieces of work yourself, you will provide guidance andsupport to others in the team as well as overseeing their work.

Full time, Job share, Loan, Part time, Permanent, Secondment

Profession

Complaints, Customer support, Energy, Enforcement, Investigator, Legal, Operations, Regulation, Stakeholder Engagement

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Salary indication

Between £42,000 and £62,000 Per Month

Published at

01-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English