3rd Line Engineer

Job description

Role: 3rd Line Engineer
Location: Reigate
Salary: £50,000 - £55,000
Setup: Hybrid (2 days from home)

We're recruiting for an established technology services business looking to add an experienced Senior Technical Support Specialist to its growing team.

This is a senior technical position acting as a key escalation point for complex infrastructure, cloud, networking and security issues, while supporting and mentoring less experienced engineers.

The role

• Act as the highest technical escalation point for complex support incidents
• Administer and troubleshoot Microsoft 365, Azure, Entra ID and Windows Server
• Support networking, firewalls, VPNs and security solutions
• Carry out root cause analysis and implement permanent technical fixes
• Support VMware, Hyper-V and backup environments
• Work directly with customers to resolve business-critical technical issues
• Mentor and provide technical guidance to 1st and 2nd Line Engineers
• Recommend improvements to customers' IT environments
• Work alongside Account Management and Professional Services on solution design and delivery

What we're looking for

• 5+ years' IT support experience, ideally within an MSP
• Strong Microsoft 365 and Azure administration experience
• Excellent networking and security troubleshooting skills
• Strong Windows Server, VMware and/or Hyper-V knowledge
• Experience supporting SME customers
• Confident communicating with senior stakeholders and C-suite contacts
• Microsoft, CompTIA or ITIL certifications would be advantageous
• Full UK driving licence required

Package

• £50,000 - £55,000 basic salary
• Hybrid working: 3 days office / 2 days remote
• Reigate, Surrey
• Pension, training and certification support, plus clear opportunities for progression.

Extra information

Status

Open

Education Level

Secondary School

Location

Reigate

Type of Contract

Full-time jobs

Salary indication

Between £50,000 and £55,000 Per Month

Published at

01-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English