Travel Manager

Job description

Are you an experienced Travel Manager with a passion for delivering exceptional customer service and driving sales?

This is an exciting opportunity to join a well-established, luxury tailor-made travel company as they expand into retail travel, opening a brand-new store on the boarders of Berkshire and West London. This is a fantastic opportunity to play a key role in an exciting new chapter for the business, leading a team of travel experts and helping establish the store within the local community.

This is a hands-on leadership role, as a Travel Manager, you will take overall responsibility for the commercial performance and day-to-day operations of the retail travel branch.

Key responsibilities include:

• Taking ownership of store performance, including sales, conversion, profitability and service standards.
• Leading, coaching and developing a team to achieve sales targets and deliver outstanding results.
• Recruiting new team members, conducting regular one-to-ones and performance reviews, and supporting career development.
• Creating a positive, collaborative and results-driven team environment.
• Delivering a premium, client-focused experience and ensuring the highest standards of service throughout the customer journey.
• Building long-term client relationships to encourage repeat business and recommendations.
• Driving local business growth through networking, events, marketing initiatives and community partnerships.
• Supporting the team with sales opportunities and personally selling holidays where required.
• Managing rotas, staffing levels and the smooth day-to-day running of the store.
• Acting as the senior company representative within the retail location and identifying opportunities to improve performance.

Skills Required:

• Experience within the travel industry
• A passion for travel and creating memorable customer experiences.
• Strong leadership skills, with experience coaching and motivating a team to achieve targets.
• A successful track record in sales, business development or retail performance.
• The ability to identify opportunities to grow sales and develop a strong local client base.
• Strong organisational skills and the ability to manage competing priorities.
• Good working knowledge of Microsoft Office 365, including Word, Excel, Outlook and SharePoint.

Hours:

• This is a full-time position, working 37 hours per week across five days out of seven.
• The role will include a mixture of weekday, evening and weekend shifts (one full weekend off each month).
• Monday-Friday: 10am-8pm, Saturday: 9am-7pm, Sunday: 10:30am-5pm

Package:

• Competitive salary and benefits package.
• Private medical insurance.
• 25 days' annual leave, increasing to 30 days with length of service.
• An additional day off for your birthday.
• A paid volunteering day each year.
• Health cash plan, including support with everyday healthcare costs.
• Enhanced family leave and pension scheme.
• Life insurance.
• Exclusive travel discounts for you, friends and family.
• Access to gym, fitness and wellbeing discounts.
• Employee assistance and wellbeing support.
• Retail discounts and cashback offers.

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Salary indication

Between £40,000 and £60,000 Per Month

Published at

01-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English