CLIENT ADVISOR BVLGARI HARRODS

Job description

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Harrods Boutique specializing in jewelry and watches.

Fulltimeposition–ReportingtoStoreManager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Job responsibilities

Deliver an Exceptional Selling Experience

Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experienceand leaving a lasting positive impression.

Keep client information up-to-date in the company’s CRM systemand execute 1-to-1 CRM initiatives, according to the received guidelines.

Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

Actively work towards meeting or exceeding individual sales targetsas well as contributing to overall store KPIs.

Understand and stay updated on all trainingsand proceduresto provide flawless experience and personalized advice to clients.

Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

• Client-centric
• ClientRelationshipDevelopment
• Negotiation
• Collaboration, being able to work inteam
• BrandSensitivity
• CulturalCuriosityand Sensitivity
• Organizedand efficient
• Detail-orientedwith the ability to manage multiple tasks simultaneously
• Able to work in a fast-pacedand target-orientedenvironment

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Salary indication

Between £32,000 and £52,000 Per Month

Published at

01-11-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English