Job description
Work with us
Reporting to the Customer Contact Team Manager, the Customer Contact Agent is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service.
The Customer Contact Agent role is a crucial company ambassador as 'the voice of Kwik Fit' striving to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem solving, alongside ensuring attention to detail.
The following part time shift patterns are available: Monday 1pm until 6pm, Tuesday 2pm until 6pm, Wednesday 3.30pm until 8.30pm, Friday 9am until 6pm and Saturday 8.30am until 5.30pm, 29.25 hours over 4 days
Monday to Wednesday 8am until 4pm, 21 hours over 3 days
The Day to Day
Handle high volume incoming calls from new and existing customers
Complete Mobile bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and following all front end vehicle validation and authorisation processes.
Provide specific product knowledge/technical advice as required ensuring that the customer's needs are fully met with confidence.
Source correct product items required using business systems and processes in line with Customer requirements
Recording where Customer demand has not been met
Maintain high levels of customer awareness and flexibility.
Report areas of improvement or concern to line manager.
Work as a conscientious team member.
Promote a professional image of Kwik Fit at all times.
Undertake and maintain training as required.
Reporting to the Customer Contact Manager and Contact Centre Operations Manager when required.
Who we're looking for
Proven track record of good customer relations,
Call centre experience and or Fast Fit industry/fleet experience is ideal
Capacity to effectively deal with high volume customer queries
Exceptional communication with problem-solving skills
Good keyboard skills.
Flexible approach to work, demonstrating a 'can do attitude'
Ability to build trust and resilience to achieve goals
AMRT1_UKTJ
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Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Warrington
- Type of Contract
- Full-time jobs
- Published at
- 02-11-2026
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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