Customer Service Advisor

Job description

Date Posted:
2026-10-28
Country:
United Kingdom
Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Customer Care Champion - Lates

Otis is growing and we are recruiting a Customer Care Champion working Lates shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 20hrs a week from 4pm to 8pm, Monday to Friday. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.

On a typical day you will:

Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
Dispatch work orders created by telephone or email within the agreed process and timeframe
Ensure all relevant job and customer information is captured and updated in CRM
Follow required procedures when answering all alarm calls
Manage the OtisLine email inbox identifying and completing the correct action required from the email
Log Insurance Inspectors reports on CRM

What you will need to be successful:

You are passionate about excellent customer service
You have excellent written and verbal communication skills
You are a team-player and are able to work under pressure to deliver business commitments

What's In it For Me

You will receive a longterm employment contract with the world market leader in a crisisproof industry.

We will train you intensively in the areas of technology, processesandsoft skills and you can exchange ideas with experienced colleagues at any time.

Withstrong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and buildwhat'snext.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building...

Extra information

Status

Open

Education Level

Secondary School

Location

Leicester

Type of Contract

Full-time jobs

Published at

02-11-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English