Customer Service & Logistics Team Leader

Job description

Customer Service & Logistics Team Leader

West Sussex | Competitive Salary DOE | Permanent

We're recruiting a Customer Service & Logistics Team Leader to join a growing business supporting customers across the UK and international markets.

This is a varied, fast-paced role where you'll lead an established team of three, oversee customer orders from receipt to delivery, coordinate logistics and exports, and ensure exceptional service standards are maintained across the business.

What You'll Be Doing

Leading, coaching and supporting a team of 3 customer service professionals

Managing customer orders from receipt through to fulfilment

Coordinating with warehouse, purchasing and logistics teams

Handling export documentation and international shipments

Managing courier relationships, deliveries and shipment queries

Prioritising workloads and resolving escalated customer issues

Driving process improvements and operational efficiency

What We're Looking For

Customer service, order management or sales support experience

Logistics, supply chain, distribution or export experience

Previous team leadership, supervisory or coaching experience

Strong organisational skills and attention to detail

Experience working in a busy, fast-paced environment

Excellent communication and relationship-building skills

What's On Offer?

Competitive salary

22 days holiday + bank holidays

Pension scheme

On-site parking

If you're a customer-focused leader with experience in logistics, supply chain or order management and are looking for your next challenge, we'd love to hear...

Extra information

Status

Open

Education Level

Secondary School

Location

Horsham

Type of Contract

Full-time jobs

Published at

02-11-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English