Customer Services Team Leader

Job description

Vacancy: Customer Services Team Leader

Location: Royston

At Johnson Matthey, your work will matter. As a Customer Services Team Leader, you'll join a world leader in platinum group metals with over 200 years of history and innovation. You'll help tackle the world's biggest challenges - cutting emissions, powering modern society and enhancing lives - as we continue to apply, refine and recycle metals that matter, for a healthier and more resilient future.

The role:

As a Customer Services Team Leader, you will help drive our goals by:

To supervise all activities of the Customer Service Team, ensuring a proactive & effective delivery service to all levels of internal and external customers.
To supervise internal resource to provide coverage at all times, ensuring the delivery of outstanding customer service.
To lead and optimise the efficiency of the team to meet business objectives.
To ensure that current procedures for sales orders are met/exceeded; these include forecasting, budgeting, inbound or outbound order processing and progression, metal management (due date, pricing, funding), financial (credit control, contracted payment terms etc.), risk management, compliance with all legal and regulatory standards & policies (including ABC, Dual Use, & H & S etc.) to maximise customer satisfaction and safeguard the Company from risk.
To analyse trends of customer complaints working alongside the Quality department to review and investigate, and to formally present recommendations & implement corrective actions.
To work closely with the Outside Sales Team to ensure communication, responsiveness & understanding against commercial terms and responsibilities.
Requirements for the role:
Highly computer literate with strong Excel skills. - Essential
Ability to prioritize workload of self and team, in a fast-paced, dynamic environment - Essential
Leadership ability -to coach, motivate and drive performance across a team - Essential
Ability to drive best practice for business without losing sight of the customer - Essential
Customer focused and passionate about customer experience - Essential
Excellent communication & personal skills, including the ability to negotiate, influence and persuade at all levels - Essential

How you will be rewarded:

...

Extra information

Status

Open

Education Level

Secondary School

Location

Royston

Type of Contract

Full-time jobs

Published at

02-11-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English