Customer Advisor - Private Medical Insurance

Job description

Customer Advisor, starting salary £26,900-£30,700, location: Eastleigh

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you're passionate about doing the right thing for customers and supporting people when they need it most, we'd love to hear from you.

A bit about the job

As a Health Claims Specialist, you''ll support customers who contact us regarding their health insurance cover and treatment options.
You''ll take time to understand their circumstances, review policy information and make informed decisions about what''s covered under their plan. Most importantly, you''ll help customers understand their options and access the care they need.
Every conversation is different, and every day gives you the opportunity to make a genuine difference to someone''s experience.

Day to day, you'll:
Support customers with health insurance claims and treatment enquiries
Resolve customer concerns and questions with empathy and professionalism, using your judgement to access the claims
Make decisions on whether treatment is covered under the policy and explain this clearly
Help customers access the right specialists, hospitals and treatment pathways
Work closely with colleagues and healthcare providers to deliver the best outcomes
Starting salary £26,900 plus bonus, pension and excellent benefits - we also offer a 40-hour contract which has an enhanced salary of £30,700. Part-time options also available after the initial 18-week training period.

Working hours: Monday to Friday, 08:00 – 18:30 (flexible shifts), one Saturday shift every 7 weeks between 08:00 – 13:00. No bank holiday working.

It's a role where you'll be trusted to make decisions and have a real impact on people's experiences.

Training and support

No previous insurance experience? No problem.
We''ll invest in you through a comprehensive 18-week training programme, giving you the skills, knowledge and confidence to build a long-term career with Aviva.

Skills and experience we're looking for
Enjoy helping people and building relationships
Can balance empathy with decision making
Enjoy solving problems and taking ownership
Pay...

Extra information

Status

Open

Education Level

Secondary School

Location

Eastleigh

Type of Contract

Full-time jobs

Published at

02-11-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English