Customer Service Specialist

Job description

Start date: 20th January 2027
Rate of Pay : £27,601.60 per annum
Location : Gateshead - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION
Shifts : Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm.
(You must be fully flexible to work any shifts between these hours)
Training: 11 days

The Role :
We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.
This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.
Key Responsibilities
You should be confident in conducting challenging but effective conversations
You are required to maintain multiple cases simultaneously, varying by type and stage

Extra information

Status

Open

Education Level

Secondary School

Location

Gateshead

Type of Contract

Full-time jobs

Published at

02-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English