Night Porter

Job description

We are looking for a Night Porter to help ensure our village remains safe, secure, and welcoming throughout the night. We are driven by a clear purpose: to build real communities that enhance the lives of our residents every single day.
As a Night Porter , you will play a vital role in maintaining the smooth running of the village outside of daytime hours. Acting as the main point of contact overnight, you will provide reassurance and support to residents, respond promptly to requests and emergencies, and help create a safe, secure, and comfortable environment for everyone on site.
This is a varied, hands-on role that combines excellent customer service with practical responsibilities. You will carry out regular security and safety checks, assist with minor maintenance tasks where appropriate, ensure communal areas remain clean, tidy, and well presented, and support the preparation of the village for the day ahead. Working independently, you will use your initiative to resolve issues, escalate concerns when necessary, and ensure all overnight operations run efficiently and in line with company standards.
If you are reliable, approachable, and take pride in delivering exceptional service, this is a rewarding opportunity to become part of a community-focused organisation where your contribution has a genuine impact on the wellbeing, safety, and peace of mind of our residents every night.
The Role:
Acting as the first point of contact during overnight emergencies, responding calmly and effectively
Carrying out regular patrols of the village, completing security, fire, and safety checks
Providing a welcoming presence for residents, guests, and visitors, offering assistance and information as needed
Answering queries about the village, its facilities, and services in a professional manner
Maintaining cleanliness and presentation of public areas throughout the night
Cleaning and maintaining the gym, pool, steam room, and changing rooms, including testing and recording pool chemical balances
Assisting with emergencies, including first aid incidents and evacuations where required
Managing waste collection by moving bins to designated collection points
Ensuring the overall safety, security, and wellbeing of the building and its occupants throughout the night
Key Requirements Demonstrable experience in handling situations calmly, confidently, and professionally, particularly in a customer-facing or safety-focused environment
Experience creating a welcoming, hospitable environment while consistently delivering excellent customer service
A qualification in Health & Safety, COSHH, First Aid, or a related area would be advantageous, though not essential
The Benefits Medicash Health Cash Plan including Employee Assistance Program
Life Assurance at 4× your annual salary
33 days annual leave, inclusive of bank holidays, pro-rated to your contracted hours
Holiday buying scheme to purchase up to 5 days
Big birthdays off for milestone birthdays ending in a 0
5% matched contribution scheme
Retail discounts across a variety of outlets and access to SMART tech
Ongoing opportunities to grow your skills and career
Access to a wellbeing hub, including discounts on wellbeing interventions
Cycle to Work scheme and Electric Car scheme
At Inspired Villages, we invite everyone, regardless of background, to join our thriving community. Here, you'll be included, involved, and inspired to contribute your unique talents. We are committed to creating a culture of belonging, where uniqueness is celebrated and you're inspired to be your best, every day.
More enjoyment. More satisfaction. More like one big family. If you're looking for a career that means more and gives you more, hit that apply button!
#AMP

Extra information

Status

Open

Education Level

Secondary School

Location

Southampton

Type of Contract

Full-time jobs

Published at

03-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English