Subsidence / Property Claims - Customer Support

Job description

Subsidence Building Technician – Customer Support

Location: Remote

The Opportunity

We are looking for a Subsidence Building Technician to join a growing team and play a key role in managing property subsidence claims from initial mitigation through to final repairs and settlement.

This is an excellent opportunity for someone with experience in subsidence or property insurance claims, a building professional with strong trade knowledge, or a graduate building surveyor looking to develop their career within the insurance sector.

Working as part of a desk-based subsidence team, you will manage claims through the mitigation or repair stages, coordinating investigations, repairs and contractors while maintaining control of costs and working towards effective, timely settlements.

You will work closely with customers, insurers and third-party suppliers, ensuring claims are handled professionally and efficiently, with a strong focus on customer service and achieving positive outcomes.

Apply Now

If you have experience in subsidence claims, building surveying, construction or property repairs and are looking for an opportunity to develop your career, we would welcome your application.

Key Responsibilities

• Manage subsidence claims throughout the mitigation and repair stages, progressing them efficiently towards settlement.
• Communicate effectively with policyholders, contractors and insurer clients by telephone, email and written correspondence.
• Produce accurate technical reports within agreed service level agreements (SLAs).
• Manage daily workloads and prioritise tasks to meet deadlines and performance targets.
• Coordinate vegetation removal and drainage repairs to address the causes of subsidence damage.
• Prepare and update building repair scopes using in-house schedules of rates.
• Review and assess contractor estimates, ensuring repair costs are appropriate and controlled.
• Negotiate cash settlements with policyholders for building repairs.
• Manage panel contractors, monitoring repair schedules, quality and costs.
• Settle claims within delegated authority.
• Maintain accurate and up-to-date claim records on the relevant IT systems.
• Ensure compliance with company procedures and actively promote the principle of Treating Customers Fairly.
• Maintain technical knowledge and competence, supporting the wider team and responding to r...

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

03-11-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English