Dutch Speaking Customer Service Advisor

Job description

We're looking for a Dutch Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Dutch and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience.
Core Role Info - READ BEFORE YOU APPLY
Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role).
Salary: £26,800
Hours: Full time, 37.5 hours a week.
Hybrid: Our hybrid model is 3 days in office, 2 days from home.
Language: This role requires spoken and written fluency in Dutch and English
RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time.
Why You'll Love Working Here:

• 33 days annual leave (including bank holidays)
• Hybrid working - 3 days in the office, 2 days from home (subject to training and performance)
• Monthly performance bonus
• $600 USD in annual Trip Coins to put towards your own travel
• Health Cash Plan covering dental, optical, physiotherapy, massages and more
• Free on-site gym or discounted memberships with Nuffield Health and PureGym
• Enhanced family leave, enhanced sick pay and an Employee Assistance Programme
• Life insurance worth four times your annual salary
• $450 USD employee referral bonus
• Continuous learning and genuine career progression - many of our leaders started in this role
• Regular team socials, free lunches, celebrations and recognition events
• Additional leave for parents/guardians and long service leave after 10 years

What You'll Do:

• Deliver outstanding customer service across phone, live chat and email in both Dutch and English.
• Support customers with flights, hotels and other travel-related enquiries.
• Take ownership of customer issues from first contact through to resolution.
• Deliver an empathetic, professional and efficient customer experience.
• Manage multiple customer conversations while maintaining accuracy and quality.
• Work collaboratively with colleagues to achieve team KPIs and service targets.
• Identify opportunities to improve the customer experience and internal processes.
• Represent Trip.com's values in every customer interaction.

What You'll Bring

• Fluent spoken and written Dutch and English (essential).
• Pr...

Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English