Sales and Customer Service Co-Ordinator

Job description

Love helping customers, keeping things organised and making sure nothing falls through the cracks?

We're recruiting a Sales and Customer Service Co-Ordinator for our client's growing business in Inverclyde.

This is an opportunity to take ownership of customer relationships, keep sales operations running smoothly and become a valued part of a supportive, close-knit team. If you thrive in a busy environment, enjoy solving problems and take pride in delivering excellent service, this could be the perfect next step in your career.

What you will get in your new role

• Salary of £26,000 to £28,000 per annum
• Permanent position within an established, entrepreneurial business
• Supportive, collaborative working environment
• Company culture built on teamwork, respect and appreciation
• Opportunity to develop your skills across sales, customer service and administration

Responsibilities in your new role as Sales and Customer Service Co-Ordinator

You'll play a central role in keeping the sales process running smoothly, acting as a key point of contact for customers and supporting the wider team. From handling enquiries and processing orders to coordinating deliveries, you'll help ensure customers receive a consistently excellent service. Your responsibilities will include:

• Processing sales orders, issuing confirmations, monitoring orders through to delivery and maintaining accurate CRM records.
• Providing information on products, pricing, stock and lead times, resolve customer queries and assist with returns and credit notes.
• Working closely with sales, warehouse, logistics and accounts colleagues, you'll coordinate deliveries, prepare reports,
• Following up on enquiries and support daily administration.

Your personality, experience and qualifications

You'll bring previous experience in sales support, customer service, administration or a similar role, alongside excellent communication skills and a genuine commitment to helping customers. You'll be organised, detail-oriented and confident managing competing priorities in a busy environment.

You'll also be comfortable using Microsoft Office, including Excel, Word and Outlook, with experience of CRM systems. A positive, resilient approach, strong problem-solving skills. Experience within inventory management, supply chains or invoicing would be advantageous but isn't es...

Extra information

Status

Open

Education Level

Secondary School

Location

Greenock

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English