Customer Service Advisor

Job description

Overview

At Solus, our purpose is simple. We get our customers back to normal.

Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence.

With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them.

You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites.

Responsibilities

Act as the first point of contact for customers, providing clear, empathetic and professional support
Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution
Take ownership of customer enquiries and guide them through the next steps in their journey
Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture
Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network

Qualifications

A genuine passion for customer service and helping people
Strong communication and listening skills
The confidence to make decisions and take ownership of customer outcomes
The ability to work well as part of a team in a fast-paced environment
Automotive or technical knowledge is helpful but not essential, as full training is provided

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join...

Extra information

Status

Open

Education Level

Secondary School

Location

Warrington

Type of Contract

Full-time jobs

Published at

03-11-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English